Privacy Policy

Washoku Lovers Booking System – Privacy Policy

ast Updated: June 2026

1. About This Privacy Policy This Privacy Policy explains how SD Marketing Global Pty Ltd (ABN 60 169 868 099, ACN 169 868 099) collects, uses, stores, and discloses your personal information when you use the Washoku Lovers Booking System or interact with us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website, booking system, or related services, you agree to this Privacy Policy and our Terms of Service.
2. What Personal Information We Collect We only collect information necessary to operate the Washoku Lovers Booking System and respond to your enquiries.

2.1 When you make a restaurant booking We may collect your name, email address, phone number, IP address, the restaurant you are booking, number of past visits, dining preferences, and on some occasions spend history or items ordered (if provided by the restaurant).

2.2 When you contact us for support or general enquiries We may collect your name, email address, phone number, and any information you choose to include in your message. We do not collect employment‑related information under this business.

2.3 When you use our website We may collect your IP address, session cookies, standard internet log data, and visitor behaviour information. Cookies help us operate and improve your experience. Some features may not function if cookies are disabled.

3. How We Collect Your Information We collect personal information through our website and booking forms, communications with you (email, SMS, phone), information provided by restaurants, and web analytics tools. We may also receive unsolicited personal information, which we handle in accordance with this Policy.
4. How We Store Your Information We store personal information in secure digital systems used for our business, in databases associated with our website, and in secure hard‑copy files where applicable. Some systems may be hosted by third‑party providers, including providers located overseas. Where information is transferred outside Australia, we use contractual safeguards to protect your data. We retain your information only for as long as necessary for business, legal, or regulatory purposes. When no longer required, information is securely destroyed.
5. Why We Collect and Use Your Information We collect, hold, and use personal information to manage restaurant bookings, send booking confirmations and updates, personalise your dining experience, analyse usage trends, improve website functionality, develop new features, monitor for fraud or security issues, provide customer support, send SMS confirmations or reminders, and send subscription emails if you opt in. We do not sell your personal information.

5.1 Marketing subscriptions If you choose to subscribe to marketing materials during the booking process, we may share your name and email address with the restaurant you selected so they can send you marketing communications such as e‑newsletters, promotions, special offers, or event updates. Subscription is optional, and you will only receive marketing communications if you actively choose to subscribe. Restaurants may still use your booking information for operational purposes such as managing your reservation, contacting you about your booking, recording visit history, or improving their service, even if you do not subscribe to marketing. You may unsubscribe from marketing at any time by using the unsubscribe link provided in the restaurant’s email or by contacting the restaurant directly.

6. When We Share Your Information We may disclose personal information to restaurants to facilitate your booking, to licensed software or payment partners, to third‑party service providers such as hosting, email, or analytics providers, and where required by law or court order. We require service providers to protect your information and prohibit them from selling or misusing it.
7. Restaurants and Venue Partners Restaurants using the Washoku Lovers Booking System may also collect personal information directly from you. Their privacy practices are their responsibility and may differ from ours.
8. Social Media and External Links Our website may include links to social media platforms or external websites. Any information you share on those platforms is governed by their own privacy policies. We do not control how those platforms handle your data.
9. Your Rights You have the right to access the personal information we hold about you, request correction of inaccurate or outdated information, request deletion of your information where legally permitted, unsubscribe from marketing communications at any time, and object to certain types of processing. If you subscribed to marketing materials from a restaurant, you may unsubscribe directly through that restaurant’s email or by contacting them. We will respond to requests within a reasonable timeframe. We do not charge for making a request, though we may charge a reasonable fee for providing access.
10. Complaints If you believe we have breached the Privacy Act or this Privacy Policy, you may contact us using the details below. We aim to respond within 5 business days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Contacting Us SD Marketing Global Pty Ltd Level 1, 558 Pacific Highway St Leonards, NSW 2065 Australia Email: info@sdmarketingglobal.com Website: washokulovers.com.au
12. Personal Details Removal Process If you would like your personal information amended or removed, email info@sdmarketingglobal.com. A support ticket will be created, and your request will be processed within 30 days. You will be removed from the relevant restaurant’s database, the restaurant will be notified, and you will receive confirmation once completed.
13. Related Policies This Privacy Policy should be read together with our Terms of Service and Opt‑Out & Data Preferences.