SDMG collects personal information from you in a number of different ways. We may collect personal information directly from you or in the course of our dealings with you, for example when you:
We may also collect personal information about you from other entities, from publicly available sources, or in some cases, from third parties.
We also collect sensitive information from you, which includes health information, where it is relevant to us providing goods or services to you.
The information may include (but may not be limited to) your name, contact details, Internet Protocol (IP) address, occupation, employer, areas of interest, and information relating to your dealings with us [and our partners]. The purposes for which we collect your information may include:
If we are not able to collect personal information about you we may not be able to provide you with products, services and assistance to the extent that they require us to collect, use or disclose personal information.
SDMG may use or disclose your personal information for the purpose for which it was collected. We will also use and disclose your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose.
Other instances when we may use and disclose your personal information include where:
We may also disclose your personal information to third parties, including:
Some of the third parties to whom we disclose your personal information may be located outside Australia.
For example, we may transfer your personal information to external national or overseas facilities in the course of data processing, back up and scanning or for the purposes of obtaining other services from third parties.
The countries in which these third parties are located will depend on the circumstances. However, in the course of our ordinary business operations we commonly disclose personal information to third parties located in the following countries:
We may contact you via email, SMS or other means in order to provide you with updated information about the goods or services you have ordered from us, the Website, in relation to events or to provide you with other information about our services. If you do not wish to receive any such information, please contact us as set out below.
You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below. However, we may charge for providing access to this information and we may refuse access where the Act allows us to do so.
Your complaint will be taken seriously and will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with relevant information we may require.
We host and store our customer data electronically in our IT systems. These may include Australian and internationally-based cloud servers or the servers of third parties within and outside of Australia.
SDMG will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.
Please direct any privacy issues or queries to SDMG Privacy Officer on 02 8199 9441 or at firstname.lastname@example.org.